Terms and Conditions


Orders are sent to the courier every Thursday. If your order is placed on a Thursday, It will only be sent the following Thursday. 

Please allow 4-5 business days for your delivery once your order has been sent to the couriers.

All Deliveries are done through The Courier Guy.


We will replace any damaged products if returned within 4 weeks of purchase and sufficient evidence of damage is supplied.

We regret that we will not be able to exchange products where there has been improper care or excessive wear and tear.

ilala will happily exchange products within 7 days of receipt of goods. Items must be returned unused and in original condition.

ilala does not refund items unless there is a fault from our side. The items can however be exchanged.

When returning your products, consider using a track able shipping service, as we cannot be held liable for missing parcels.

You are responsible for the cost of shipping.

Shipping costs are non-refundable.


Our products are handmade from natural materials. Synthetic dyes are used when dying ilala leaves.

Grandpa George woodwork orders require a two week lead time. If you have ordered baskets with your wood work, the entire order will only be sent once the woodwork is complete.

Tjhoko Paint is used on the woodwork.

Due to the nature of our products they may be slightly different in colour and size. This is part of what makes them unique and beautiful. Our products are crafted by hand and therefore may slightly vary from the photos.

By agreeing to our terms and conditions, you are agreeing that we may collect your information as is required to process your order. You are also agreeing to our privacy policy.